My Account

Please fill out our online Cancellation Form to request a move-out. Early cancellation fees may apply until you receive your Contract Expiration Notice.

Lone Star Energy would love to serve you at your new home. Fill out our online Transfer Service Form and our customer care team will contact you.

Click here to see Lone Star Energy's historical variable rates.

Click here to review our current refund policy.

In the event of an emergency or outage, contact your Transmissions and Distribution Service Provider (TDSP or TDU) immediately.

Oncor Electric Delivery – 888-313-4747
DFW, North and West Texas

Report an outage
Track an outage
Set outage alerts

Texas-New Mexico Power Company – 888-866-7456
Lewisville and North Texas

Report an outage
Track an outage

CenterPoint Energy – 713-207-2222 or 800-332-7143
Houston and surrounding areas

Track an outage
Set outage alerts

AEP Texas – 866-223-8508
Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas

Report an outage
Track an outage
Set outage alerts

To restore electricity service on an account that has been disconnected for non-payment, you will need to make a payment that brings your past due balance to $0.

Enter your account number or billing zip code on our registration page — it takes just a few minutes, it's absolutely free, and it's totally secure.

Yes, you can change your billing address and other information by logging in to My Account and editing Account Information section. Please note that changing your billing address will change where we mail your bill and it will not change where you are getting electricity service.

Click on Forgot Password and enter your Account Number and Email Address.

You may change your email address by logging in to My Account and editing Account Information section.

Log in to My Account and go to "Manage Linked Accounts" under your name, where you can add other accounts using the Account Number, Premise ID, Phone Number and Zip Code.