My Account

If you need to cancel service, please contact our Customer Care team for your best options and to discuss any questions you might have and review any cancellation impacts. Please e-mail customercare@lonestarenergytx.com or call 888-853-2882 for more information.

We can help make your move easy. Use My Account to tell us where you're going and when you need power switched and we'll take care of the rest. You can always send an e-mail or call our helpful Customer Care team if you prefer.

Click here to see Lone Star Energy's historical variable rates.

Click here to review our current refund policy.

In the event of an emergency or outage, contact your Transmissions and Distribution Service Provider (TDSP or TDU) immediately.

Oncor Electric Delivery – 888-313-4747
DFW, North and West Texas

Report an outage
Track an outage
Set outage alerts

Texas-New Mexico Power Company – 888-866-7456
Lewisville and North Texas

Report an outage
Track an outage

CenterPoint Energy – 713-207-2222 or 800-332-7143
Houston and surrounding areas

Track an outage
Set outage alerts

AEP Texas – 866-223-8508
Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas

Report an outage
Track an outage
Set outage alerts

To restore electricity service on an account that has been disconnected for non-payment, you will need to make a payment that brings your past due balance to $0.

You will receive an invitation to enroll after your enrollment with easy instructions to set your password.  You can also go to our website for a link to register.

Yes, you can update your billing/mailing address on your Overview dashboard or in your Account tab within My Account. 

Click on Forgot Password and enter your Account Number and Email Address.

You may change your email address by logging in to  My Account and editing Account Information section.

We can help you with that through our Customer Care team.  Contact us at 888-853-2882 Monday through Friday, 8am to 7pm for assistance setting up additional accounts.