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    My Account

    • How do I cancel my service?

      If you need to cancel service, please contact our Customer Care team for your best options and to discuss any questions you might have and review any cancellation impacts. Please e-mail or call 888-853-2882 for more information.
    • I’m moving. Can I transfer my Lone Star Energy service to my new home?

      We can help make your move easy. Use My Account to tell us where you're going and when you need power switched and we'll take care of the rest. You can always send an e-mail or call our helpful Customer Care team if you prefer.
    • Where can I see historical variable rates?

      Click here to see Lone Star Energy's historical variable rates.
    • What is the refund policy?

      Click here to review our current refund policy.
    • My power is out. Who do I call?

      In the event of an emergency or outage, contact your Transmissions and Distribution Service Provider (TDSP or TDU) immediately.

      Oncor Electric Delivery888-313-4747
      DFW, North and West Texas

      Report an outage
      Track an outage
      Set outage alerts

      Texas-New Mexico Power Company888-866-7456
      Lewisville and North Texas

      Report an outage
      Track an outage

      CenterPoint Energy713-207-2222 or 800-332-7143
      Houston and surrounding areas

      Track an outage
      Set outage alerts

      AEP Texas866-223-8508
      Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas

      Report an outage
      Track an outage
      Set outage alerts

    • My service was disconnected. How much money do I need in my account to be reconnected?

      To restore electricity service on an account that has been disconnected for non-payment, you will need to make a payment that brings your past due balance to $0.
    • How do I set up an online account with Lone Star Energy?

      You will receive an invitation to enroll after your enrollment with easy instructions to set your password.  You can also go to our website for a link to register.
    • Can I change my billing address or mailing address on my account?

      Yes, you can update your billing/mailing address on your Overview dashboard or in your Account tab within My Account
    • How do I retrieve my username or reset my password?

      Click on Forgot Password and enter your Account Number and Email Address.

      Forgot Password
    • How do I change the email address associated with my account?

      You may change your email address by logging in to  My Account and editing Account Information section.
    • How do I add another Lone Star Energy account for online access?

      We can help you with that through our Customer Care team.  Contact us at 888-853-2882 Monday through Friday, 8am to 7pm for assistance setting up additional accounts.

    • How do I use My Account?